Frequently Asked Questions

What is Enpeo Sign?

Enpeo Sign is a secure, easy-to-use electronic signature platform. It allows teams and organizations to send PDFs for signature, track their status in real-time, and securely store completed, legally binding files.

Do I need an account to sign a document?

No! If someone sends you a document to sign, you do not need to register for an account. You can simply click the secure link in your email invitation, review the document, and apply your signature. You only need to create an account if you want to upload and send documents yourself.

How do I send a document for signature?

Sending a document is quick and easy:

1. Upload your PDF in the Documents dashboard.
2. Add your signers' names and email addresses.
3. Drag and drop signature fields onto the document.
4. Click send! Your signers will immediately receive an email with a secure link to sign.

What is a Workspace?

A workspace is your team's shared digital office. It allows you to collaborate with colleagues, share a subscription plan, manage team members, and keep all your organisation's documents organized in one place.

What are the different user roles?

We keep permissions simple to help your team work securely:

• Creators: Can upload, configure, and send documents.
• Signers: Only have access to view and sign documents sent to them.
• Admins: Can manage team settings, invite new members, and handle billing.

Can I save a layout I use frequently?

Yes! If you send the same type of document often, you can create a Template. This saves your signature fields and settings so you don't have to start from scratch every time.

Can I organize multiple documents together?

Absolutely. You can group related documents into Batches to keep your dashboard organized and manage bulk uploads easily.

Is there a free plan?

Yes, we offer a Free plan that includes a limited storage allowance and a set number of documents you can send per month.

How does billing work for paid plans?

If you need higher limits, we offer Starter, Professional, and Enterprise tiers. Higher tiers unlock unlimited document sending and premium features like Custom Branding. Payments are processed securely via Paystack in ZAR.

How do I cancel my subscription?

You can cancel your subscription at any time directly from your Billing page. If you cancel, you will keep your premium features until the end of your current billing cycle.

What happens to my documents if I cancel a paid plan?

After your paid period ends, your workspace will become "read-only" for 15 days so you have time to download your files. After this 15-day window, we may permanently delete the workspace data for privacy and security reasons.

Are documents and signatures secure?

Yes. Documents and signatures are stored securely and are only accessible to authorised parties. To ensure enforceability, every completed document includes a comprehensive audit certificate.

How do I completely delete my account?

If you are on a free plan and are the sole owner of your workspace, you can permanently delete your account and all associated data directly from your Profile settings.

My signing link is not working. What should I do?

Security links are unique to you and the specific version of the document. If your link is showing an error, the sender may have updated or recreated the document. Please ask the sender to email you a fresh invitation.

I upgraded my plan, but my account still looks the same?

Occasionally, it can take a minute or two for our payment systems to sync. Please refresh the page after a few moments. If the issue persists, contact our support team with your payment reference!